General

No, the 110 West 40 community portal is provided to tenants by the building owners at no cost to end users.

The building owners and managers are looking to offer a fantastic level of service and amenity to all tenants.

This is not a problem. Simply go back to the event and you can remove your RSVP by clicking 'cancel RSVP' on the top right hand side. The amount of attendees will reduce by 1 and your image will disappear from the listed attendees on the event detail.

If you have bought tickets, this is a little more complex and the answer depends on the event itself.  Contact the Community Manager for help in this instance.

Use the like button when you see something you like or something you agree with. This will just count your like and add 1 to the count of likes.

A user can only like something once. Likes are anonymous, regular users cannot see who has clicked the like button.

Yes, you can.

This is particularly helpful if you want to arrange catering or a bigger order. Advance ordering is also a great way to guarantee you get what you want for breakfast or lunch, instead of having to settle for whatever is left!

When you are placing an order, simply select a later date on the checkout screen and select a date and time in the future.

Keep in mind that the item can only be pre-ordered for times it is available.

Availability is usually visible on the product on the right hand side. The concierge will contact you if there is any problems with an order that you place for a future date and time.

No problem, we're adding new products all the time. Simply email us at tenantamenities@adamsre.com and we'll work on adding those products to the store for you.

The site is available 24/7 online, with the exception of when it’s down for scheduled maintenance.

Orders can be placed at anytime from anywhere you have access to the internet.

The availability of products differs from item to item. Some products are only available during office hours, but others are available after hours. This information is available on each product page.

Yes, you can! We support all Apple & Android phones & tablets.

We are working on an app, which will make this even easier. Suggestions from users are very welcome.

If you have any questions or are encountering issues, please contact your Building Management team at tenantamenities@adamsre.com. They are highly skilled and will be able to assist you with most questions. If you have a problem with something that is out of their hands, they will contact the development team and get that answer for you.

If you are leaving the building or no longer want to access the 110 West 40 community portal, simply email us at tenantamenities@adamsre.com and we will close your account for you.

Orders

You can view all your past purchases under the 'Order History' tab of 'My Account'. A printable PDF is available if you need to provide a receipt of goods purchased for your records.

If you require additional documentation, please don't hesitate to contact us at tenantamenities@adamsre.com and we will do our best to accommodate your request.

Please note you have not been charged $1, this is a means for our payment gateway (Stripe) to authorize your bank. This $1 authorization will be removed from your account anywhere between a few minutes to a couple of weeks.

We're afraid the system needs a credit card to process an order. If you are concerned about entering your credit card details, please refer to our terms and conditions.

Personal Information

I’m afraid we can’t see which password you are using. We do this to maximize security, but it also means we can’t send you the password.

Please use the ‘Forgot Password’ link on the front page and follow the prompts.  You will be sent a one-time only login link to the site via email and you can change your password then.

Yes, you can. Simply go to ‘My Account’ in the top right corner and select ‘Email & Password’.

Please send an email to tenantamenities@adamsre.com with your username and/or your first & last name. We will find you on our system and tell you which email address you used. 

Yes, you can. Simply go to ‘My Account’ in the top right corner and select ‘Email & Password’.

Go to ‘My Account’ in the top right corner and select ‘My Profile’. You can remove your current image and upload a new one.

Information and subscriptions to the 110 West 40 community portal can all be fully controlled and managed by you, the user.  See below for how the site communication typically works.

All registered 110 West 40 community portal users automatically receive a weekly update from the site - with the latest news, events and offers.  If you would prefer not to receive these, you can simply change your subscription preferences by using the link at the bottom of any of these emails. You can unsubscribe from newsletters without affecting your actual user account and login. 

If you post a comment on the community board, you will automatically receive subsequent replies and comments for that thread.

When you place an order or RSVP to an event, you will receive a confirmation email. These are system emails that cannot be switched off.

If you have any comments or suggestions about our user communication, we welcome them. Please contact us via email with any and all feedback.

We do this to make things easier for you. One of the most tedious elements of online shopping is entering your address and credit card details. Through the 110 West 40 community portal, you have access to a multitude of products from different suppliers - all with the convenience of a simple, seamless checkout.

After the initial setup process, you won't need to enter your credit card details again.

For your peace of mind, we don’t have access to your credit card details and they are not stored in our system or with your user account information.  They are stored securely with our payment gateway provider. For more information, see our privacy policy.

We don't store credit cards in our system. When you submit your card details, they are passed securely through to our payment gateway provider Stripe and stored in their PCI DSS compliant system. 

We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.

Some general information about Stripe:

  • Payment Card Industry Data Security Standard - Stripe has been audited by a PCI-certified auditor and has the most stringent level of certification available.
  • Encryption - All card numbers are encrypted and decryption keys are stored on separate machines. None of Stripe's internal servers are able to obtain plaintext card numbers. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).
  • Disclosure - Stripe rapidly investigates all reported security issues.
  • Stripe holds the highest level of PCI DSS accreditation.

Simply select "Select a card for this purchase" under the Payment Method section on the Checkout Page and click on "New Card".

Once new details have been entered and the purchase processed, this new card will be available as an option during checkout.

Go to ‘My Account’ in the top right corner and select ‘Manage Credit Cards’ and delete the appropriate card.